Need intersection: System map
The solution would have to satisfy all these stakeholders to be truly innovative. At the intersection of the 5 spheres in the system map, lay the ideal ERV (emergency response vehicle).
Step 1: Blue post-its represent insights.
All the insights are written on blue post-its. We put them on top a board with the ones related, closer to each other, as in an affinity cluster map.
Step 2: Green post-its for specific area in the system. Each broad cluster, represented an area that had opportunity for design intervention.
Step 3: Pink post-its represent opportunities, close to the insight that led to it.
We went on to connect the areas with thread, to map the flow of resources through the system.