Need intersection: System map
The solution would have to satisfy all these stakeholders to be truly innovative. At the intersection of the 5 spheres in the system map, lay the ideal ERV (emergency response vehicle).Step 1: Blue post-its represent insights.
All the insights are written on blue post-its. We put them on top a board with the ones related, closer to each other, as in an affinity cluster map.
Step 2: Green post-its for specific area in the system. Each broad cluster, represented an area that had opportunity for design intervention.
Step 3: Pink post-its represent opportunities, close to the insight that led to it.
We went on to connect the areas with thread, to map the flow of resources through the system.
See the video of the system map.
See the project here.